Job Details

Crown Roofing & Waterproofing is looking for a customer service representative to join our growing team. Customer feedback is priceless, and CSRs can gather that for you. We need someone confident at troubleshooting and with the ability to solve customer complaints with ease. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities:**

* Manage large amounts of incoming calls

* Generate sales leads

* Identify and assess customers' needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

* Follow communication procedures, guidelines and policies

**Requirements:**

* Proven customer support experience or experience as a client service representative

* Strong phone contact handling skills and active listening

* Familiarity with CRM systems and practices

* Customer orientation and ability to adapt/respond to different types of characters

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

* Proficient with Adobe, Excel, Word, and Outlook applications is preferred.

* High school diploma

**Benefits include:**

* Weekly Pay

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