Job Details

* Provide superb customer service.

* Learn and sell the benefits of doing business with U-Haul.

* Master required scripts and customer advisements.

* Use good time management practices.

* Opportunity for base pay merit increases based on performance.

* Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

* Proficient keyboarding and computer skills.

* Ability to navigate and use multiple computer programs at once.

* Excellent verbal communication and listening skills.

* Clear speaking voice.

* General knowledge of U.S. geography.

* Willingness to incorporate feedback to constantly improve performance.

* You must have a quiet, private work area.

* Ability to meet all technical requirements.

* Mix of instructor-led classes, and e-Learning through our very own U-Haul University.

* Learn and begin performing some of your job duties with customers the first week.

* Build on your skill set through continuous coaching and education.

* Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.

* All work duties, including initial education, must be performed at your home address.

* If you want to switch or substitute computers at any time, Manager approval is required.

* **Web cam** for use interacting with your Manager ( *not for use with customers* ) *.*

* Minimum **Internet speed** requirements: 10MB down / 5MB up.

* Minimum **RAM** requirements: 8GB of RAM or greater.

* **Windows OS processor requirement:** CPU (aka processor) score of 2000 or greater.

**Anti-Virus and (PCI) standards.** **Payment Card Industry (PCI)** requires you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while conducting education or working. * **A secure, Wi-Fi connection owned/managed by the team member is permitted but a hard-wired connection is preferred.** NO public or open networks allowed. Complex password and strong encryption (WPA2 only) required. Default router admin password must be changed. If Wi-Fi is determined to cause technical difficulty, a hard-wired connection will be required.

* **Company programs must be installed on your computer** as required to do business. Diagnostic information is collected related to PCI and technical requirements. No other information is collected. Download and installation of any Company program/software should always occur while clocked-in and being paid.

* **Technical difficulties associated with the team member computer** or ISP such as *malware, virus, hardware failure, CPU usage, ISP connectivity or speed, or unidentifiable cause* are the responsibility of the team member to correct in a timely manner in order to continue employment.