Job Details

**Loyalty Customer Care Representative (Work From Home/WFH - $17/HR)**

at Kobie 100 2nd Ave S, St. Petersburg, FL 33701 **Loyalty Customer Care Representative - WORK FROM HOME! $17/hour + bonuses with performance**

****Work from home - high-speed internet service/wifi required.***

***(Must be in commutable distance to Dallas, TX or St. Petersburg, FL)***

**Who You Are + What You'll Do:**

In this role you will speak with our loyalty customers by phone (chat) and/or email, answering questions and helping to solve problems while ensuring the highest level of quality and satisfaction.

**What youll do Day to Day:**

* Learn specific client loyalty program guidelines

* Answer all incoming inquiries directed to you in various media channels (phone, email, chat)

* Approach each day with a positive, professional, customer-centric, and team-oriented attitude

* Act with integrity at all times

* Communicate in a clear, concise, and helpful manner both verbally and in writing

* Take ownership of customer inquiries while working toward a resolution

* De-escalate as necessary through effective communication and problem-solving skills

* Efficiently use all internal systems and resources

* Work independently without the heavy need to rely upon your team or supervisor

* Adhere to schedules and company policies and procedures

* Escalate any issues or concerns that are unable to be resolved through normal efforts

**Knowledge, Skills and Experience that you will need to be successful in this role:**

* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)

* 1+ year of customer service experience (or equivalent experience)

* Strong customer service orientation with external/internal customers

* Collaborative nature to work within assigned team

* Good problem-solving ability to effectively guide customers through solutions

* High level of accuracy and attention to detail

* A "whatever it takes" attitude to care for customers

* Ability to be flexible regarding changes in work processes and environment

* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)

* Strong verbal, written, and listening communication skills

* Flexibility with scheduling, including weekends

**Additional Knowledge, Skills and Experience that will help you stand out as a candidate:**

* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)

* 2+ years of customer service experience

**Education:**

* High school diploma or equivalent required

Location (City) * *